Expert AR (Patient Calling Representative)

Job Summary We are seeking an experienced Expert AR Patient Calling Representative with a strong background in U.S. healthcare Revenue Cycle Management, patient balance collections, and ASC billing. The ideal candidate should have excellent communication skills, strong patient account auditing abilities, and experience handling patient payments, credit card processing, and payment reconciliation. Key Responsibilities Make outbound calls to patients regarding outstanding balances, deductibles, copays, coinsurance, and other patient responsibilities. Handle inbound patient calls and professionally address billing and account-related inquiries. Maintain a strong focus on patient balance collections and achieve collection targets while ensuring a positive patient experience. Review and audit patient accounts thoroughly before making calls to ensure accurate information is communicated. Explain insurance processing, EOBs, deductibles, copays, coinsurance, and patient responsibility clearly and accurately. Have a good understanding of Ambulatory Surgery Center (ASC) billing, insurance payments, patient responsibility, and reimbursement processes. Process credit card payments securely and accurately while maintaining proper documentation. Perform payment reconciliation and ensure collected payments are correctly reflected and accounted for. Accurately document all patient communications, call details, payment commitments, payments collected, and follow-up actions. Identify incorrect adjustments, statements, patient balances, payment postings, or other account discrepancies and escalate them promptly. Follow established workflows for patient calling, account handling, collections, payment processing, and reconciliation. Coordinate with AR, billing, payment posting, front desk, and management teams to resolve patient account issues. Maintain patient confidentiality and comply with HIPAA requirements. Required Skills and Qualifications Strong experience in U.S. healthcare AR and patient balance collections. Good understanding of ASC billing, insurance payments, patient responsibility, and reimbursement. Strong background in collecting outstanding patient balances. Experience with credit card payment processing and payment reconciliation. Excellent verbal and written communication skills. Strong patient account auditing, analytical, and problem-solving skills. Ability to professionally handle difficult or sensitive patient conversations. Experience with PrognoCIS EMR is preferred. Strong attention to detail, prioritization, documentation, and follow-up skills. Ability to work independently, take ownership of assigned accounts, and meet collection goals. Experience Minimum 35 years of experience in U.S. healthcare AR, patient calling, patient balance collections, medical billing, or ASC billing is preferred. .