Facility Manager- Real Estate / Real Estate Development, Badlapur Mumbai

 Key Accountabilities

2.1 Residential Facility Operations
Supervise day-to-day facility operations across all three residential towers, common areas and essential services.
Conduct regular site inspections and proactively identify and resolve maintenance, safety and operational issues.
Ensure preventive and breakdown maintenance is completed on time and issues are followed through to closure.
2.2 Resident Issue Resolution
Address facility-related resident concerns and coordinate with internal teams/vendors for timely resolution.
Identify root causes of recurring issues and implement appropriate preventive or corrective actions.
Escalate critical matters to the Project Head with actions taken and recommended solutions.
2.3 Vendor & Utility Management
Manage and supervise housekeeping, security, water tanker and other facility service vendors, ensuring adequate manpower deployment, service quality, discipline and adherence to agreed scope of work.
Ensure uninterrupted water and electricity services by monitoring water availability, tanker supply, consumption, MSEB/MSEDCL supply, billing and meter-related requirements.
Monitor vendor performance, utility consumption, shortages, wastage, billing discrepancies and service issues, and ensure timely corrective action and resolution.
Maintain appropriate vendor and utility records, verify services/bills and coordinate with relevant internal teams for timely processing and closure of pending matters.
2.4 Property-Related Requirements & Compliance
Track property tax bills, due dates and supporting documentation.
Coordinate timely processing of applicable property tax requirements.
Identify and resolve discrepancies, documentation gaps and pending matters.

2.5 NOCs, Certificates & Facility Documentation
Maintain and monitor applicable NOCs, certificates, renewals and facility-related statutory documentation.
Initiate renewal/documentation requirements in advance and coordinate with relevant stakeholders.
Escalate potential expiry, non-compliance or documentation gaps proactively.

2.6 Possession & Handover Support
Coordinate facility-related activities and documentation for customer possession and property handover.
Work with Projects, CRM and relevant teams to ensure possession readiness and smooth resident transition.
Track facility-related snags and pending matters through timely closure.
2.7 Technical & Preventive Maintenance
Monitor preventive and breakdown maintenance of electrical, plumbing, pumps, lifts, fire-fighting, DG, water and other applicable building systems.
Ensure preventive maintenance schedules are followed and coordinate with AMC/service vendors.
Identify recurring breakdowns and ensure appropriate corrective action and closure.
2.8 Safety, Security & Property Upkeep
Ensure proper upkeep, cleanliness, security and safety of common areas and shared facilities.
Monitor applicable fire, life-safety and site safety requirements.
Identify unsafe conditions and ensure timely corrective action.
2.9 MIS, Documentation & Reporting
Maintain accurate records and trackers covering maintenance, complaints, vendors, utilities,
property tax, NOCs and possession matters.
Prepare periodic Facility Management MIS covering completed, pending and critical issues.
Highlight recurring problems, operational risks and vendor concerns with recommended corrective actions.
2.10 Reporting & Cross-Functional Coordination
Report to the Project Head on facility operations, critical issues, resident concerns and vendor performance.
Coordinate with Projects, CRM, Finance/Accounts and other relevant teams for timely resolution of cross-functional matters.
Maintain ownership and follow-through until assigned issues are resolved and formally closed.
3. Key Performance Areas / Indicative KPIs
Key Responsible Area (KRA) Key Performance Indicators (KPIs)

Facility Operations & Maintenance

Facility uptime, preventive maintenance adherence and timely closure of breakdowns.

Resident Issue Resolution Resolution within defined TAT; reduction in repeat complaints and avoidable escalations.

Vendor Management Service quality, manpower deployment and performance of housekeeping, security and other facility vendors.

Utilities & Property Matters Timely handling of MSEB/MSEDCL billing, water requirements, property tax and related operational matters.

NOCs & Documentation Timely tracking/renewal of applicable NOCs, certificates and facility records.

Possession Support Timely completion of facility-related possession requirements and closure of identified snags.

Property Upkeep & Safety Consistent upkeep of common areas and timely closure of safety and operational observations.