01Overview
Role & responsibilities
The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Responsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters
Explaining the Services & products features in detail and how to use the packages.
Understand the Customer requirements,
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements
Preferred candidate profile
Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills English / Telugu
Telemarketing / Selling Skills
Basic computer skills MS Excel, Word
Behavioral
Values Integrity / Honesty / Respect
Communication Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn
Education and Experience
Graduate in any stream
0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors .
