01Overview
Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband / DTH & surveillance customers in the defined area Ensure timely installation along with Quality workmanship Ensure full satisfaction of customers in terms of installation of Airtel Broadband Connection Adher to Standard operating procedure (SOP) & Processes laid down by Airtel Repond immediately for Installation request generated by Sales team & ensure Ensure the productivity as per the defined criteria & ensure delivery of KPI as per defined targets Maintain desired /defined ettiquettes at the time of visit to customer premises Identify improvement areas & devises corrective measures Contionously devise ways to improve customer experience Work closely with all stakeholders to ensure smooth operations. .
