01Overview
Job PurposeThe Field Technical Manager provides technical expertise and veterinary support to the Poultry customers, external stakeholders in the assigned territory. He needs to ensure our scientific resources and technical activities deliver value to our customers, giving Zoetis a major differentiator and creating significant competitive advantage. He will also be responsible for customer support at territory level within the field. The person in role works in close collaboration with field colleagues. He will support and enable the team to provide scientific and technical support to our customers on the health, diagnostics and disease control of their animals. The Field Technical Manager also owns the marketing strategy in the designated area for product portfolio and services. He will be responsible for the implementation of strategy and execute activities which deliver value to the customer.
Core ResponsibilitiesStrategy & PlanningPlan, implement and coordinate Key Opinion Leader (KOL) management plans in line with current product focus and future product development and launches. Support in executing this strategyContribute to the strategic plans made by the Poultry Business Unit. Provide base input on comprehensive knowledge of customers and marketsContribute to the development and delivery of value added service activities such as serology, PCR, Hatchery related activitiesTranslate strategy into tactical deliveryMaintain current knowledge of the market, industry trends and competition. Interpret the effects and opportunities that exist with our portfolio of products and servicesMaintain an overview of the account plans across the business unit, applying a strategic and technical view.Plan regular field visits with Field colleagues. Utilize field time to understand day to day issues affecting field force, and monitor attitudes, skills, morale and effectivenessPlay an active role and provide veterinary insight at all necessary company meetings, events and training. Set the expectation with team of FTMs to do the sameAct as a lead technical representative from the designated area on all necessary projectsProvide technical support to customersUndertake leadership activities that enable the team to be productive and effective, coach, monitor, feedback, train and supportMonitor KPIs to drive the required coverage and frequency with identified target customers and deliver consequent growthSupport in delivering strategic messages and marketing programmes to the field force that fit into the context of the Solution Selling model.Business Unit Support & RelationshipsSupport marketing teams by providing market inputWork closely with L&D on the delivery of high-quality technical training for Field Force and Key Account Managers.Work with the Pharmacovigilance (PV) and regulatory team to ensure PV related situations are communicated across all team members as well as supporting the PV team when required.Compliance & PharmacovigilanceMaintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global Vet Policy, Zoetis values, travel & expenses policy and local codes of practiceEnsure the proper conduct of clinical activities such as demonstrationsEnsure the recording of accurate business records. Communicate effectively, sharing account information with other stakeholders.Qualifications (Training, Education & Prior Experience)Masters degree in veterinary medicine is requiredValid passportValid Driving License (4-Wheeler)IT literate. Able to use standard business software and communication tools, presentation skillsExperience of minimum 5 years experience in animal health industry is desirableExperience of Presentation to larger group of industry KOLs / industry meetingsGood command in verbal and written for English. Knowledge of multiple regional languages will be an added advantage.Other SkillsPerformance driven, Goal setter, Influencing without authority and Strong team playerBehaviorsOur Colleagues make the difference Drive your ongoing learning. Keep your product and market knowledge sharp. Be an ambassador for continuous improvement and effective change. Promote the value of innovation and quality improvementAlways do the right thing Recognize your respected position in the communities we serve, and represent our brand with pride. Be clear, direct and honest with technical details. Dont allow room for interpretation.Customer obsessed Demonstrate a customer-focused attitude where the needs and expectations of customers are the highest priority. Keep the customer at the heart of every marketing campaign, every tool. Challenge yourself to consider how the work of the team contributes to achieving our Vision.Run it like you own it Make bold decisions and back them up with knowledge, planning and proven instinct. Apply commercial thinking to interactions and activities. Reach outcomes using a sound business mind- Focus on continued success. Deliver .
