Assume overall responsibility for ensuring 99.99% Customer UptimeEnsure that the switches in the network are maintained as per normsEnsure support for timely connectivity for all the cross functional teamsMaintain the network database and submit the required report to the reporting manager on regular intervalsAttend customer complaints on field and give quality resolution within the TATProvide timely resolution of technical complaints through analysis/ trouble shootingMonitor NMS through relevant application and take appropriate action based on the eventsAnalyze repeat complaints and ensure implementation of corrective measures through escalations if required100% compliance on safety and cardinal rulesResponsible for process adherenceProvide structured feedback to management to provide permanent solutions to improve service level
Eligible Criteria:
Should have min 1 - 6 year relevant experience in Field Network Engineer role (Broadband)Experience in Fiber Splicing & Crimping is mustSkill Set Basic Understanding of networking / willing to work on fieldResponsibility Wi-Fi Router configuration/Switch configuration / Splicing / OTDR handling / Cable pulling ( On Field Job)6 days working and 1 Week Off will be provided on a weekdayAge - Below 35Immediate joiners or Maximum 15 days' notice period are preferredPlease make sure that you have all the below documents in place to attend the interview.Pan CardAadhar CardDriving LicenseX CertificateXII CertificateGraduation Certificate - UG/PG/Diploma/ITICurrent company offer letterLast 3 months payslipRelieving letter (Applicable if relieved already)
