01Key Responsibilities
- Carry out in office installation of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment.
- Diagnose and resolve technical faults in broadband, leased line, or fiber connectivity at customer premises.
- Perform fiber splicing, signal testing, and basic network configuration for enterprise and home users.
- Coordinate with backend NOC (Network Operations Center) to resolve escalated field issues and ensure service uptime.
- Document service calls, installations, fault resolutions, and customer sign-offs daily.
- Conduct preventive maintenance checks and audits of field assets and junction boxes (FDPs, OFC routes).
- Educate end-users on device handling, safety, and simple troubleshooting techniques.
- Adhere to SLA timelines for fault resolution and installation, maintaining customer satisfaction.
- Maintain inventory of field tools, consumables, and ensure proper handling of company assets.
Requirements
Candidate
02Requirements
- Qualification: 10th /+2/ ITI / Diploma / B.E. / B.Tech in Electronics, Telecommunications, or related stream. Freshers can apply
- Experience: 03 years in field service roles in ISP/telecom sector preferred.
- Hands-on experience in using tools like OTDR, splicing machines, and signal testers (preferred).
- Strong interpersonal and problem-solving skills.
- Must possess a two-wheeler and a valid driving license.
- Willingness to travel locally and work on rotational shifts/weekends if required.
Benefits
Benefits Offered:
- Fixed Salary + Travel Allowance + Incentives
- Career Growth in ISP & Telecom Field .
