01Responsibilities
Business Development (Sales):
Achieve sales targets as per the branch's approved business plan
Execute sales promotion activities within the assigned territory
Ensure all Sales KPIs are achieved on a month-on-month basis
Identify and follow up with prospective customers; respond to enquiries within defined timelines
Maximise the conversion of enquiries into confirmed orders
Ensure contract renewals are in line with company expectations
Track market developments and identify new business opportunities
Prepare and regularly update the Monthly Performance Grid (MPG)
Customer Service:
Ensure high-quality service delivery to all customers
Maintain strong liaison and communication with clients
Prepare and submit customer reports promptly
Address customer complaints and work with Operations and Back Office to resolve them
effectively
Conduct detailed site inspections and SRAs
Generate quotations through the system as per company guidelines
Set realistic and accurate customer expectations regarding pest management services
Capture correct and complete customer information (email, two contact numbers, address with landmarks)
Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
Ensure current sales are visible in iCABS for planning and execution via Service Companion
Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
Avoid making direct service scheduling commitments to customers without planner confirmatio
Administration & Accounts:
Ensure timely invoice submission and obtain necessary acknowledgements
Coordinate with the Back Office for accurate and timely invoicing
Share costings and customer expectations with Operations in advance
Ensure timely submission of collections and review daily billing status with the Back Office team.
Maintaining Systems and MIS
Ensure timely and accurate updates in all sales-related systems
Prepare daily and monthly sales reports
Maintain an updated and organised customer database
Key Result Areas:
Business Development (Sales)
Upselling
Renewals (if assigned)
Calls / Survey / Quotations/ PDSA as per the Regional plan
Collection & DSO
Customer Service
On-Time Invoice Submission
Competencies (Skills essential to the role):
Strong interpersonal and networking abilities
Effective verbal and written communication skills
Proficient in client negotiation
Target-oriented with a proven ability to meet goals
backgrounds.
Requirements
Educational Qualification / Other Requirement:
Any Graduate (Any discipline)
Proficient in MS-Office/G-Suite
Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.
Minimum 2 years of direct sales experience in Facilities Management services
Minimum 2 years of experience in home products, home services, or residential cleaning services (preferred)
Role Type / Key working relationships:
Field Sales - Individual Contributor Role
External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners backgrounds.
Benefits
.
.What can you expect from RPCI
Our values lie at the core of our mission and vision. We believe that its our people who
make our company what it is. We believe in:
Service
Relationships
Teamwork
Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds. .
