01Overview
Field Service Engineer Experience: 3 to 7 years
Major Objective/ Role of Position:
Post tender activity i.e. follows up & discussion with Stores, Finance and Technical officials of Indian Railway
Main Tasks:
Installation, commissioning & testing of supplies.Preparing joint inspection report & Inspection check sheet.Onsite warranty repair & testing of DV & other KB products.Communicate with customer for MA/DP.Payment collection.Submission of SD money.Timely execution of PO.Submission of BQ to generate the spare business.
Professional Competency Required:
Familiarity with Railway product / businessGood working knowledge on MS office tools especially Excel & Power Point
Handling of AMC proposal, PO & Invoice.
Social Competency Required:
Customer Orientation Understand Customer need & respond well in time with the status & progress updateGood communication skills Comprehends properly & present information in logical manner with the focus on key issuesProper presentation & etiquettesGood negotiation skillsGood Interpersonal skillsReliability Excellence in Planning & Execution for performanceGood analytical ability Comprehends data, use advanced tools for analysis & concludes for definite action .