Field Service Representative

We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Responsibilities

Undertake all customer support tasks in external facilities

Operate efficiently to conclude all on site installation, repair, maintenance and test activities

Guarantee that the work progress accurately follows the agenda

Perform troubleshooting and strive to resolve issues

Produce frequent and analytical service reports

Operate vehicle in a safely manner and use field automation systems

Adhere to companys given rules and regulations

Team up with colleagues and pass on important information

Discern customer needs and offer advice or recommendations

Formulate relationships of trust with customers