01Overview
Key Responsibility Areas including preferred Skills and Experience
Should be able to manage and execute process and business level goals, to achieve agreed performance metrices.
To ensure complete operations management including any escalation w.R.T. any operational issue along with performing against all SLAs.
To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at a short notice by re-aligning priorities.
Provide coaching and feedback to team members to enable them to improve their performance.
Brainstorm & identify transformation prospects and coordinate with various stakeholder for its execution
Managing fortnightly & monthly governance calls with key stakeholders
Competencies:
Working knowledge of credit management, cash allocation, debt management and collections, bank reconciliations (either of the 2 or 3)
Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related.
Ensure to meet process SLA's and client VOC.
Excellent Communication Skills (Verbal and Written)
Positive knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
Eligibility Criteria:
B. Com pass or B. Com Hons /M. Com graduate/Any Finance Graduate
Minimum 12 -18 years of experience in Accounts receivable/Finance and Accounting
Minimum 10+ years of Team management experience .
