01Key Responsibilities
- Handle inbound/outbound calls.
- Resolve customer queries, complaints, and service requests
- Maintain accurate records in CRM systems
- Follow SOPs, quality standards, and compliance guidelines
- Achieve productivity, quality, and customer satisfaction targets
Required Skills:
- Excellent communication in English / Hindi (average English will not be considered)
- Minimum 1 year of relevant experience in Customer Support is Mandatory ( NBFC , Banking , Fintech )
- Customer handling and problem-solving skills
- Basic computer knowledge and CRM tools
Salary based on previous experience and previous salary Compensation: 350,000.00 - 600,000.00 per year
Advantages
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person .
