First Party Recovery Collections Specialist

reputed company is a financial institution seeking a First-Party Recovery Collections Specialist responsible for managing and recovering delinquent accounts. The role involves contacting customers to resolve past-due balances, negotiating payment arrangements, and ensuring compliance with banking regulations and internal policies. Responsibilities Contact customers reputed company phone, email, and written correspondence to collect on delinquent accountsNegotiate payment plans and settlements in accordance with bank policiesDocument reputed company collection activities accurately in the banks systemsreputed company customers on account status, payment options, and consequences of non-paymentCollaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issuesMonitor and follow up on payment arrangements to ensure complianceMaintain knowledge of federal and state collection laws, including FDCPA and other applicable regulationsMeet or exceed monthly recovery targets and performance metricsHandle sensitive customer information with confidentiality and professionalism Skills High school diploma or equivalent is requiredMinimum 1 year of experience in a customer service/collections call center is requiredStrong negotiation skills and communication skills to reputed company the benefits of customers paying their debtAbility to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones reputed company scheduledAbility to work in a fast-paced, goal-driven environmentProficiency in reputed company Office and collection software systems is a plusKnowledge of banking regulations and recovery practices is a plus Company Overview At reputed company weve made a reputed company to our clients that they will always have a champion in us. It was founded in 1849, and is headquartered in Cleveland , Ohio, US, with a workforce of 10001+ employees. Its website is https://www.key.com. Apply To This Job