01Key Responsibilities
Provide L0/L1 production support for Oracle FLEXCUBE.Monitor and resolve incidents and service requests within SLA.Perform first-level troubleshooting and escalate complex issues to L2/L3 teams.Execute EOD/BOD sanity checks and recurring operational activities.Support audit, compliance, and ITIL processes.Maintain SOPs, knowledge articles, shift handovers, and troubleshooting documentation.Work closely with technical teams, business stakeholders, and vendors.Required Skills:
15+ years of IT experience.Strong Oracle FLEXCUBE production support experience.Good understanding of Retail, Corporate, Islamic, and Trade Banking modules.Hands-on experience with Oracle SQL and Unix/Linux.Knowledge of log analysis, file handling, and middleware (WebLogic, MQ, OHS).Experience with ITIL Incident, Problem, and Change Management.Excellent communication and documentation skills.Experience supporting banking audit and compliance activities. If you're interested or know someone who would be a good fit, please share your updated resume. .
