Fraud Analyst International Bpo Pune City

Perform KYC and customer verification as per defined procedures and guidelines. Review customer documents and information for completeness, accuracy, and consistency. Conduct customer due diligence activities and identify discrepancies in submitted information. Handle inbound and outbound calls with customers regarding verification and documentation requirements. Respond to customer queries professionally while maintaining process accuracy. Update and maintain customer information and verification records in the relevant systems. Escalate exceptions, discrepancies, or cases requiring additional review to the appropriate team. Ensure all assigned cases are processed within defined turnaround times and quality parameters. Follow established compliance, data-handling, and process guidelines. Maintain confidentiality while handling customer and business information. Meet defined productivity, accuracy, quality, and process requirements. Candidate

Minimum 1 year of experience in AML, KYC, BPO, KPO, Banking, Financial Services, or related operations . Prior experience in an international voice and/or non-voice process is preferred. Practical experience in KYC verification, customer verification, or document verification . Excellent English communication skills , both verbal and written. Comfortable handling inbound and outbound customer interactions. Solid attention to detail with the ability to identify inconsistencies in information and documentation. Positive analytical and problem-solving skills. Ability to work with process guidelines and meet .