01Overview
Role & responsibilities
Review customer applications and identity or financial documents to identify inconsistencies, potential fraud indicators, or policy deviations.
Validate customer information using internal systems and available data sources, including KYC records and reports.
Complete application reviews within defined timelines.
Assess document authenticity and escalate discrepancies or irregularities as per SOP.
Apply standard operating procedures and decision guidelines to approve, hold, or recommend rejection of cases.
Review flagged cases and identify observable risk indicators.
Maintain clear, accurate, and audit-ready case notes and supporting documentation.
Meet defined turnaround time and quality standards.
Provide feedback to improve fraud controls, SOPs, and review processes based on observations. .
