01Overview
Job Description:
Must have skills -
Transaction Monitoring in Banking domain
Fraud detection/Investigation
Excellent comprehension & Communication
Microsoft Office applications (Excel, Word)
Job Description -
12+ months experience in transaction monitoring from banking domain, or fraud detection/investigation
Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment
Effective analytical and problem solving skills, with abilities in analyzing data patterns and investigating customer transactions
Strong attention to detail and high concern for data accuracy with the ability to follow directions and apply proper policies, procedures and guidelines
Proficiency with, or ability to quickly gain proficiency with, banking account monitoring and compliance software tools, Microsoft Office applications (Excel, Word)
Roles and responsibilities -
Leverages data to identify anomalies
Reviews activity of assigned accounts using software monitoring tools to detect atypical or suspicious activity
Reaches out to customers to understand customer behavior and to obtain any additional details pertinent to evaluating activities under review
Makes a determination whether the transactions should be filed as unusual activity
Formulates and documents detailed comments on accounts that were reviewed and determined not to meet definitions of unusual activity
Conduct, and perform a variety of investigation types, including e.g. Transaction Monitoring no-file and UAR alerts, Bank Referrals, and/or Fraud referrals
Performs other job related duties or special projects as assigned
Assist with disposing cases according to agree upon business Service Level Agreements (SLAs)
Recommend relationship retention or termination and track account closures as required
Job Details -
Address- EXL - 15th & 16th floor, Tower B&C, The Grand Canyon Building, ASF Insignia SEZ, Gwal Pahari, Gurugram 122003
Work mode Work from Office, Rotational 5 days working week (24*7 shifts) .
