01Overview
Positions-Risk Analyst IILead Risk Analyst (Process or Team Lead)Job Location-Bangalore.Package-Negotiable.Experience-2-5yearsFACE TO FACE INTERVIEW ON 28TH JULY 2026.
Purpose
To identify cardholder fraud, high risk merchant processing and fraudulent merchant activity to ensure merchants are compliant with the parameters of their contractual agreements. Manage high risk queues that address emerging fraud trends. Analyze merchant transactions to identify and take swift mitigating action on ones that can potentially lead to a financial loss to the company.
Essential Responsibilities
Drive results with a proven ability to achieve both team and individual goals consistentlyDemonstrate sound judgment by independently monitoring a specified goal amount of alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity.Monitor merchant authorizations, deposits and refunds to identify suspect transactions via RiskNet.Proactively identify cardholder fraud, high risk merchant processing and fraudulent merchant activity by utilizing internal security monitoring systems to effectively analyze financial data to ensure merchants are compliant with the parameters of their contractual agreements.Identify merchant accounts for credit referral or for further investigationVerify information with card issuing banksValidate suspicious transactions by contacting merchants and obtaining the necessary documents in arriving at a decisionCapture and hold funds according to guidelines as warranted. Recommend reserve release of merchant funds where appropriate.Process electronic funds transfers and wires for merchants as neededLiaise with the Investigations Team to gather information on suspect fraud transactions for timely action on referred casesFocus on the customer first by educating merchants on company policies and procedures as they relate to preventing financial losses for the merchant while simultaneously mitigating losses for Global PaymentsProvide quality customer service and subject matter expertise to all internal departments, Global Payments third party partners, independent sales organizations and also liaise with credit card issuers and financial institutions.Mentor and lead sit-by (OJT) training of new team members / level I Analysts
Required Qualifications
High School Diploma or equivalent.At least 1 year of risk and fraud monitoring experienceProven organizational, analytical and problem solving skillsFlexibility to work different shift schedules, including weekends and holidaysStrong analytical and decision making skillsHigh standards in professionalism and fostering positive customer experienceAbility to work independently while maintaining high level of accuracyAbility to multitask in a complex environmentAdept in Google applications
Preferred Qualifications
Associates or BachelorsDegree2-3 years of risk and fraud management experience
Career Path
Level III (Senior Analyst)Process or Team Lead (Lead Loss Analyst) .
