01Overview
Experience Required: (0-1) Year
Location: Madurai
Employment Type: Full-Time
Key Responsibilities
Handle customer queries via chat, email, and support tickets.Assist users with account-related issues, KYC verification, deposits, withdrawals, and trading support.Provide accurate information regarding cryptocurrency transactions and platform services.Escalate technical or security-related issues to the relevant teams.Monitor and report recurring customer issues and feedback.Educate customers about platform features, security practices, and trading processes.Ensure compliance with company policies and regulatory requirementRequired Skills & Qualifications
Excellent verbal communication skills in English and HindiAbility to handle customer concerns professionally and calmly.Basic analytical and problem-solving skills.Comfortable working in rotational shiftsPay: 10,537.12 - 12,358.98 per month
Benefits:
Paid sick timePaid time offProvident FundLanguage:
English (Preferred)Work Location: In person .
