GCC Lead - Compute Platform Engineering (VMware + Azure)

Where Ambition Meets Innovation At LPLs Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. Were proud to be expanding and reaching new heights in Hyderabad. Join us as we create something extraordinary together. Job Overview The Lead Platform Engineering GCC is responsible for managing a team of engineers providing Tier 1 and Tier 2 operational support across enterprise infrastructure platforms, including VMware, Cisco UCS, Azure Cloud. This role ensures reliable day-to-day operations, timely incident resolution, and alignment with US-based engineering teams. The position is execution-focused, emphasizing operational excellence, technical troubleshooting, and team leadership within a global delivery model. Key Responsibilities Team Leadership Manage and lead a team of approximately 8 engineers supporting multiple infrastructure towers including VMware, Azure, and UCSAssign and prioritize daily operational work, ensuring timely and accurate executionAct as escalation point for complex infrastructure issuesMaintain alignment with US-based leadership through regular communication and reporting Infrastructure Operations Support VMware environments including hosts, clusters, and virtual machinesSupport Cisco UCS compute infrastructure including hardware troubleshooting and lifecycle coordinationAdminister Microsoft Windows Server environments including Active Directory and system maintenanceSupport Azure IaaS environments including virtual machines and core servicesExecute standard procedures for provisioning, patching, upgrades, and decommissioning Incident, Problem, and Change Management Respond to incidents, perform troubleshooting, and drive resolutionSupport root cause analysis and contribute to problem management activitiesExecute approved changes in compliance with change management processesMaintain accurate documentation of incidents and resolutions Vendor Coordination Open and manage support cases with vendors including Microsoft, Red Hat, VMware/Broadcom, and CiscoWork with vendors to troubleshoot and resolve infrastructure issuesTrack vendor cases through to resolution Operational Excellence Follow and enforce standard operating procedures and runbooksEnsure compliance with patching, security, and operational standardsIdentify opportunities for process improvement and efficiency gainsContribute to documentation and knowledge sharing What are we looking for Were looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work. Requirements 8 or more years of experience in infrastructure engineering or platform operations2 or more years of experience leading technical teams in a global delivery modelHands-on experience with VMware virtualization platformsHands-on experience with Cisco UCS compute infrastructureHands-on experience with Microsoft Windows Server and Active DirectoryHands-on experience with Azure Cloud services focused on IaaSHands-on experience with Unix/Linux systems with preference for RHELStrong troubleshooting skills across compute, operating systems, and virtualization layersExperience working with enterprise vendors and managing support casesWorking knowledge of ITIL processes including incident, problem, and change managementStrong communication and coordination skills across global teams Core Competencies Timely and effective resolution of Tier 1 and Tier 2 incidentsConsistent operational support across all infrastructure platformsEffective coordination and communication with US based teamsAdherence to operational, security, and compliance standards Preference Experience working in a Global Capability Center environmentExposure to infrastructure automation tools such as Ansible or TerraformExperience supporting hybrid infrastructure environments across on-premises and cloud Work Conditions Standard India business hours with limited overlap required with US based teamParticipation in escalation support as needed LPL Global Business Services, LLP - PRIVACY POLICY .