01Overview
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence WNS core differentiator with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Key RequirementsExperience
1520+ years in BFSI/Insurance operations, with deep expertise in Life & Pensions Extensive experience in managing large global operations and multiple clients Proven track record in P&L management, transformation, and business growthEducation Bachelors degree (mandatory) MBA / Postgraduate in Business, Finance, or Operations preferred Certifications (Lean Six Sigma Black Belt, PMP, Digital/AI certifications) are a plus
Key Skills & Competencies
Strategic thinking and business acumen Strong leadership and executive presence Client relationship and influencing skills Financial and commercial acumen (P&L ownership) Transformation and change leadership Deep domain expertise in Life & Pensions Strong decision-making and problem-solving capabilities Digital, automation, and analytics orientation Key Performance Indicators (KPIs) Revenue growth and profitability (P&L metrics) SLA/KPI delivery across accounts Client satisfaction and retention (CSAT / NPS) Operational efficiency and cost savings Transformation impact (automation, productivity gains) Employee engagement and retention Risk and compliance adherence
Reporting Structure
Reports to: Senior General Manager Direct Reports: Senior Group Managers / Group Managers
Qualifications
graduate .
