01Responsibilities
GCC Strategy and Setup : lead analysis of BOT/ABO setup models, location and sourcing strategy, GCC tooling landscape assessment, capability maturity evaluation, and process taxonomy design for new GCC entities Cost Analysis and Value Realization : develop detailed cost models covering setup costs, run-rate costs, and total cost of ownership for GCC and technology transformation scenarios; build value realization frameworks that track benefit delivery against investment over time, incorporating productivity, quality, and strategic value levers KPI Design and Performance Frameworks : design KPI frameworks for GCC performance management, covering operational, delivery, financial, and strategic metrics; develop KPI dashboards and reporting cadences aligned to governance structures Capability Maturity Assessment: conduct structured maturity assessments across GCC functions, IT processes, and technology capabilities; translate findings into prioritized improvement roadmaps with clear ownership and timelines GCC Processes and Tooling: Design GCC-specific operating processes including demand management, project intake, service catalogues, and performance reporting; assess and recommend tooling platforms (ITSM, PPM, reporting) suited to GCC operating contexts IT Governance Design: Design IT governance frameworks for GCC and enterprise technology contexts, including governance councils, decision rights, escalation structures, and policy frameworks aligned to organizational objectives RACI and Interaction Model Design: Develop RACI matrices and IT interaction models defining roles, responsibilities, and collaboration patterns between the GCC, parent organization, business units, and third-party vendors Operating Model Design: Design integrated IT operating models for GCC setups including organizational structure options, service delivery models, and transition planning considerations AI in SDLC: Contribute to assessments and recommendations on AI integration into software development lifecycles within GCC contexts covering AI-assisted coding, automated testing, and intelligent release management Professional & Technical Skills: 59 years of total experience in strategy consulting , technology advisory, or in-house corporate strategy; experience at a top-tier or Big 4 firm preferred Experience leading workstreams in GCC strategy, digital transformation, or technology operating model engagements Working knowledge of at least 23 of the following: GCC/Captive Center setup, Digital & Technology Strategy, IT Governance, Operating Model Design, Sourcing Strategy, Enterprise Architecture, Agile Transformation Ability to build and interpret cost models, TCO analyses, and value realization frameworks for technology and GCC transformation contexts Experience designing KPI frameworks and performance measurement structures ; ability to translate strategic objectives into measurable operational metrics Familiarity with maturity assessment approaches capability, process, or technology maturity and ability to develop actionable improvement roadmaps from findings Familiarity with IT governance frameworks (e.g. COBIT, ITIL) and ability to design practical governance structures including RACI models and interaction frameworks Understanding of GCC tooling ecosystems ITSM platforms, project portfolio management tools, reporting and analytics platforms Awareness of AI adoption in software delivery including AI-assisted development .
