Global Payroll Lead(us Payroll) (Mumbai)

Position Title Global Payroll Lead Function Group Global Shared Services GSS Location Mumbai Shift Timing 1 30 pm to 10 30 pm Role Reports to Head Global HR Shared Services Remote Hybrid in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves 100 brands In 100 countries Across six continents With iconic brands like Cheerios Pillsbury Betty Crocker Nature Valley and Haagen-Dazs we ve been serving up food the world loves for 155 years and counting Each of our brands has a unique story to tell How we make our food is as important as the food we make Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good For more details check out General Mills India Center GIC is our global capability center in Mumbai that works as an extension of our global organization delivering business value service excellence and growth while standing for good for our planet and people With our team of 1800 professionals we deliver superior value across the areas of Supply chain SC Digital Technology D T Innovation Technology Quality ITQ Consumer and Market Intelligence CMI Sales Strategy Intelligence SSI Global Shared Services GSS Finance Shared Services FSS and Human Resources Shared Services HRSS For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow JOB OVERVIEW Function Overview Global Shared Services GSS enables General Mills to compete and win every day with a relentless focus on service excellence Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery We do that by delivering our services with a balance between cost and capability increasing productivity through optimized processes and tools and upholding company standards policies and practices GSS touches virtually every aspect of the General Mills enterprise including EmployeeServices Business Services Global Workforce Solutions and Global Data Governance Services For more details about General Mills please visit this Purpose of the role This role will have operational and managerial responsibility for the global payroll team focusing on process and transaction delivery and driving operational excellence It will lead service excellence and continuous improvement of payroll processes providing feedback and suggestions for improvement in ServiceNow G Me and the payroll vendor to the regional lead This role will also be responsible for payroll delivery across 15 countries in the EU and APAC regions covering approximately 21 000 employees excluding Brazil France and China This will include managing time and attendance for 24 US plant wage employees Additionally this role will lead global payroll governance encompassing service deliverables vendor management the service excellence framework technology adoption and other related responsibilities KEY ACCOUNTABILITIES Operational Management Process Improvement Oversee payroll processing across all geographies US Canada Mexico and international markets excluding Brazil France and China ensuring adherence to SLAs KPIs and business value targets Develop and implement a standardized payroll operating model including intake processes Manage both in-house and outsourced payroll processing models defining and reviewing strategies for each Strategize and implement a centralized standardized and automated in-house payroll model Collaborate with the regional lead on all payroll activities and escalations Partner with regional HR to incorporate employee feedback into payroll program and process design Determine appropriate staffing and resources to manage daily operations considering time zones and operating hours Lead process improvements and automation initiatives implementing a continuous improvement and service excellence framework Drive ongoing payroll process harmonization across all countries Collaborate with regional and local HR on change management ensuring compliance with regional and local laws Administer payroll input components time attendance garnishments etc ensuring data accuracy and timeliness Act as a liaison between the US team lead plant HR technology team and HRIS team Lead global payroll governance including service deliverables vendor management service excellence framework implementation technology adoption and ServiceNow utilization Team Management Lead and develop a global payroll team including team leads and payroll specialists Foster team engagement and build team capabilities Process Harmonization Support Identify recommend and implement process improvements and standardization globally Prioritize significant operational performance improvement projects Ensure alignment with