01Overview
Strategy & service portfolio leadership
Deliver the global cloud strategy aligned to enterprise architecture and business priorities, with measurable impact in platform resilience, delivery speed and cost efficiency.Own the Cloud services portfolio and roadmap to meet agreed service levels (availability, performance, recoverability and capacity) while optimising total cost of ownership and standardising platform offerings.Support the integration of Sandoz Cloud platform capabilities with the adoption of SaaS product adoption like SAP RisePartner with the Cloud Service Providers to build a strategic partnership
Platform engineering
Ensure services Champion Infrastructure as Code (IaC), CI/CD pipelines, and DevOps/DevSecOps methodologies to accelerate delivery and reduce operational toil.Implement configuration management and orchestration tools (Terraform, Ansible, Kubernetes) to drive operational efficiency.undefined
Operational excellence, security & compliance
Maintain stable, secure and compliant operations across regulated (GxP) and nonregulated environments, achieving auditready controls, timely remediation of findings and sustained adherence to governance standards.Deliver resilient and compliant services that meet agreed availability and performance targets, enabling predictable release execution and supporting SAP transformation milestones in partnership with application and business teams.
Commercial, financial & supplier management
Deliver transparent financial management and cost optimisation (budget/forecast accuracy, showback/chargeback, unit cost visibility) to improve cost predictability and drive measurable savings without compromising service levels.Hold strategic suppliers and cloud partners accountable to contracted outcomes (SLA achievement, incident/problem performance, security obligations and continuous improvement), supported by clear KPIs, governance and escalation.
People leadership & stakeholder governance
Build and lead a highperforming, globally distributed organisation with clear ownership and capability development, driving engagement, retention and succession coverage for critical roles.Ensure endtoend service integration with Infrastructure & Operations, Cyber Security, Enterprise Architecture, SIAM and Application teams, improving customer experience through clear governance, prioritisation and transparent performance reporting.
Key Performance Indicators
Service reliability & performance: achievement of agreed cloud platform service levels (availability, performance, scalability and cost) for businesscritical servicesResilience & continuity: successful DR and restore testing and adherence to defined RTO/RPO targets for inscope platformsSecurity & compliance outcomes: audit readiness (incl. GxP where applicable), timely closure of audit findings, and vulnerability/patch remediation within agreed timelinesFinancial performance: forecast accuracy and effective control of run costs, demonstrated through unit cost transparency and cost optimisation benefits deliveredAutomation & operational efficiency: increased selfservice/automation adoption and reduction of manual effort and repeat incidents (toil reduction) in hosting and SAP operationsSupplier performance: contracted outcomes achieved with strategic suppliers/cloud partners (SLA attainment, quality of delivery, continuous improvement value realised and effective governance)Roadmap execution & service experience: delivery of agreed platform roadmap milestones (standardisation, lifecycle refresh, cloud migration/modernisation) and improved stakeholder satisfaction through transparent performance reporting
