01Overview
Global Social Media Analytics and Listening Manager Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating, and digitalizing industries, businesses, and homes. Our technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystemsenhancing performance, resilience, and sustainability. The portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory. With , employees and one million partners in over countries, Schneider Electric is consistently ranked among the worlds most sustainable companies. Location & commitments: Full-time job, open-ended contract after 3 months trial period, Warsaw (office at Konstruktorska street), hybrid model (2x/week from the office). Role Overview We are looking for a Social Media Analytics & Social Listening Manager to lead measurements, insights, and intelligence across our global social media ecosystem. This role sits at the intersection of data, brand, translating social performance and listening insights into clear recommendations that shape content, campaigns, reputation management, and brand health. You will be the global owner of social media analytics frameworks, dashboards, and social listening programs, leveraging tools such as Sprinklr, Google Analytics, Tableau, and Power BI to deliver actionable, decisionready insights. Key Responsibilities Social Media Analytics & Measurement Own the global social media analytics framework across all owned social media handles and employee advocacy. Lead performance reporting, insight generation, and optimization recommendations across platforms Build, maintain, and evolve scalable dashboards and reports using Tableau and/or Power BI for teams Analyze trends across content formats, platforms, audiences, and markets to inform strategy. Partner with relevant teams to connect social performance with downstream impact using Google Analytics Social Listening & Brand Intelligence Lead the global social listening program using Sprinklr, including keyword strategy, and listening governance. Monitor brand sentiment, share of voice, emerging topics, and industry conversations across markets. Deliver regular insights on brand health and opportunities, integrating listening outputs into broader brand and communications strategies Support issue and crisis monitoring in close collaboration with PR, crisis communications and cybersecurity teams Conduct competitor and industry benchmarking to inform positioning, messaging, and thought leadership. Support Brand Health program to leverage social listening data at scale across countries Strategic Insights & Storytelling Translate complex data from Sprinklr, Google Analytics, Tableau, and Power BI into clear, compelling narratives. Produce monthly, quarterly, and campaignspecific insight reports with clear implications and recommendations. Act as a strategic advisor to global and regional social media teams on how to improve performance based on insights. Tools, Process & Enablement Act as the global subjectmatter expert for social media analytics and listening tools, including Sprinklr, Google Analytics, and BI platforms (Tableau / Power BI). Define best practices, playbooks, and reporting standards for analytics and social listening across regions. Evaluate new metrics, methodologies, and tool enhancements to evolve measurement maturity. Qualifications & Experience 810+ years of experience in social media analytics, social listening, or digital analytics, preferably in a global or multimarket environment. Handson experience with the following tools is required: Sprinklr (analytics, listening, reporting) Google Analytics Tableau and/or Power BI (dashboard creation, data visualization, storytelling) Strong understanding of social media platforms, algorithms, content formats, and audience behavior. Proven ability to turn data into insights and influence strategy and decisionmaking. Experience with brand health measurement, sentiment analysis, and reputation monitoring is a strong plus. Excellent communication and stakeholdermanagement skills in matrixed, global environments. Languages Fluency in English (verbal and written). What we offer EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share, DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals, ONBOARDING TRANINGS to help you find your way in our company, WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services, BENEFITS FOR EMPLOYEES CHILDREN from the company's social fund, ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for
