Guest Relation Officer

As a Guest Relations Officer at OneHealth Super Speciality Hospital in Vandalur, Chennai, your primary responsibility will be to manage reception duties, interact with patients and visitors, address queries, and ensure a positive guest experience. You will coordinate with various departments to enhance customer satisfaction, provide accurate information, and promptly resolve any concerns. Cultivating a welcoming and professional environment within the hospital will be crucial for this role.

- Identify potential in-patient (IP) patients in the Emergency Room (ER) and Out-Patient Department (OPD) quickly - Explain the doctor's treatment plan in simple terms - Address doubts regarding the treatment plan - Politely explain hospital facilities to patients and visitors - Assist with necessary documents and provide guidance - Guide patients through the admission process step by step - Inform patients about the expected duration of stay - Provide an approximate estimate of the package cost - Negotiate package discounts with Health Authorities (HA) if the patient is concerned about costs - Offer guidance on insurance cashless claims - Inform patients about room options and availability - Facilitate fixing the admission date on the same day

- MBA in Hospitality Management preferred - Minimum 3 years of experience in a similar role at a hospital - Proficiency in guest relations to enhance customer satisfaction - Strong customer service skills and effective communication - Excellent interpersonal abilities and problem-solving skills - Previous experience in the healthcare sector is advantageous - Proficiency in multiple languages is an added advantage Additional Details: N/A