Head / AGM Domestic Call Center Operations (Outbound Sales)

Lead outbound sales operations to increase student intake across multiple training centers in India Oversee 700-seat call center operations, ensuring high productivity and conversion ratios Define and execute operational strategies through capacity planning, performance reviews, and analytics Drive revenue, productivity, quality, SLA, and compliance metrics Monitor MIS, dashboards, and performance trends, present insights to senior management Strengthen call center systems, workflows, audits, and continuous process improvements Lead large teams including Operations Managers, Team Leaders, QA, and Training Manage hiring, training, workforce planning, attrition control, and performance management Key

Strong hands-on experience in domestic outbound sales processes Proven capability managing large agent teams (500+ headcount) Exposure to Outbound Sales processes like Credit Cards, Life Insurance, Telecom, EdTech, Travel, Hospitality, Upselling, Outbound Sales Strong operational, people management, and performance leadership skills Working knowledge of MS Office (Excel, PowerPoint, MIS reporting) Company Profile : Our client is a leading aviation and hospitality training organisation, established over three decades ago, with headquarters in Gurugram and a strong pan-India and international presence. Its flagship division operates the largest network of state-of-the-art training centres across India, delivering comprehensive soft-skill and professional training across Aviation, Hospitality, Travel Management, and Customer Services. The organisation is widely recognized for its outcomes-driven training approach, strong industry partnerships, and consistent placement success. .