01Overview
About reputed company At reputed company, were united by a mission that reputed company to radically reduce the cost and complexity of borrowing for reputed company Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape reputed company to credit, helping millions reputed company reputed company financially with reputed company and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand reputed company to reputed company credit through technology thats both radically intelligent and deeply reputed company. Our platform runs over one reputed company predictions per borrower using more than 1,800 signals, powering smarter, fairer reputed company for millions of customers. But the numbers only hint at the reputed company. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial reputed company. Were proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they reputed company, reputed company teammates across 80+ cities in the US and Canada. Digital-first doesnt mean distant. Were intentional about in-person reputed company through team onsites, planning sessions, and moments that reputed company creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in reputed company, Austin, the Bay Area, or reputed company (opening reputed company 2026), youll have the support to work in the way that works best for you. If youre reputed company by tackling meaningful problems, excited to reputed company with purpose, and motivated by work that truly reputed company, wed love to hear from you. reputed company reputed companys Collections team is responsible for helping borrowers reputed company repayment while optimizing recovery reputed company and maintaining a high bar for compliance and customer experience. reputed company operates across multi-channel workflows and partners closely with Product, Engineering, Analytics, and Compliance to continuously improve operational reputed company, scalability and borrower support programs. As the Head of Internal Collections & Loss Mitigation, you will reputed company and reputed company reputed companys internal collections and loss mitigation reputed company. You will reputed company measurable improvements in reputed company, operational efficiency, and borrower experience by scaling high-performing systems, strengthening operational rigor, and building a high-performing team of managers. This role combines reputed company operational leadership with hands-on execution in a reputed company and evolving environment. How youll reputed company an reputed company reputed company and reputed company reputed company of managers responsible for collections and loss mitigation reputed company supporting approximately 40 agents across collections and loss mitigation reputed company reputed company measurable improvements in collections reputed company, including recovery rates, productivity, SLA adherence, QA reputed company, and borrower reputed company through data-informed operational management Standardize reputed company management frameworks, coaching practices, and accountability mechanisms to improve consistency and reputed company top-performer behaviors across teams Build operational visibility through data-driven reporting, reputed company metrics, and dashboards that identify trends, reputed company causes, and opportunities for improvement Strengthen operational controls and QA frameworks to reduce reputed company error rates, improve compliance reputed company, and support reputed company reputed company across collections and loss mitigation reputed company Partner cross-functionally with Product, Engineering, Compliance, and Analytics teams to improve tooling, automation, workflows, and borrower programs Minimum Qualifications Bachelors degree or equivalent practical experience 10+ years of experience in collections, servicing, or loss mitigation reputed company 5+ years of reputed company people management experience, including experience managing managers in a scaled reputed company environment Experience leading reputed company teams of 20+ agents across multi-channel workflows Demonstrated reputed company record of improving collections reputed company using data-driven reputed company Preferred Qualifications Experience leading both collections and loss mitigation functions Experience using automation or reputed company tools to improve operational workflows, efficiency, reporting, or borrower experience Knowledge of regulatory and compliance requirements in servicing, collections, or banking environments Experience building or scaling QA frameworks, operational systems, or workflow automation initiatives Ability to analyze operational data, identify reputed company causes, and reputed company .
