Head of Customer and Consulting Services

Shell Consultancy is a leading firm in the BPO industry, dedicated to providing exceptional customer service and support. We pride ourselves on fostering a dynamic and inclusive work environment where fresh talent can thrive and grow. Join us to be a part of a team that values dedication, innovation, and customer satisfaction. Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner. Provide accurate information and solutions to customers regarding products and services. Document all customer interactions and resolutions accurately in the CRM system. Continuously learn and stay updated on product knowledge and service procedures. Open to freshers with no prior experience. Proficiency in basic computer applications. .