01Key Responsibilities
- Understand customer requirements and execute the delivery of POCs for customers with complex use cases.
- Evaluate integration opportunities from a technical perspective and recommend solutions.
- Assist application teams through the SDLC process (including requirements gathering, configuration, and testing) to integrate applications with LoginRadius.
- Participate in efforts to develop departmental strategies.
- Create documentation and procedures as required as part of the delivery effort for the LoginRadius solution.
- Provide training to customer IT teams on best practices.
- Be a subject matter expert for LoginRadius Services and CIAM.
- Design, implement, and manage LoginRadius CIAM deployments for customers.
- Identify, track, and resolve technical issues.
- Lead, mentor, and manage the technical support team, fostering a culture of excellence, continuous improvement, and professional development.
- Oversee the delivery of high-quality technical support to customers, ensuring timely and effective resolution of technical issues and inquiries.
- Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction with our technical support services.
- Monitor key performance indicators (KPIs) for the technical support team, analyze data to identify trends and areas for improvement, and ensure targets are met.
- Work closely with cross-functional teams, including Product, Engineering, and Sales, to ensure seamless communication and coordination in addressing customer needs.
- Oversee the creation and maintenance of technical documentation, knowledge bases, and support resources to assist the technical support team and customers.
- Collect and analyze customer feedback to identify areas for improvement and drive initiatives to enhance the customer support experience.
Required Qualifications:
- 7+ years of experience working with Client Implementations, including, Experience in the installation, integration, and deployment of Technical SaaS solutions in client environments.
- Work experience with one of the following programming languages: NodeJS, Golang, Java, PHP, JavaScript.
- Experience supporting projects through the full system development life cycle.
- Technical architecture experience integrating identity management, access management, and access governance software into clients' infrastructure and applications.
- Knowledge and experience implementing standard protocols is a plus(e.g., OAuth2, OIDC, SAML).
- Familiarity with regulatory requirements and standards related to IAM, such as GDPR or CCPA, is a plus.
Benefits
- Competitive Package
- Tax-Friendly CTC Structure
- Opportunities for professional development and growth
- Dynamic and cooperative work environment
- Certification Policy - Our focus is learning and skill development
- Health Insurance
- Accidental Insurance .
