Head of Insurance Services

The Vice President Insurance Operations is a senior leadership role accountable for defining and executing the operational strategy for US/UK market policy services and underwriting operations. The role ensures scalable, high-quality delivery, strong client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale.

Strategic Operations Leadership Provide strategic leadership and overall accountability for US/UK market insurance operations. Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives. Act as the senior escalation point for complex operational, regulatory, and client issues. End-to-End Policy Lifecycle Governance Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting. Ensure adherence to US/UK Market practices, contractual obligations, and regulatory standards. Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making. Client Delivery & Performance Management Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements. Lead client governance forums, performance reviews, and continuous improvement initiatives. Identify opportunities for scope expansion, value creation, and operational efficiency. Transformation, Technology & Analytics Drive process standardization, digitization, and automation leveraging PAS systems and data platforms. Partner with Technology and Analytics teams to implement scalable operating models. Strengthen management information, reporting, and data-driven decision-making. Risk, Controls & Compliance Ensure strong operational controls, audit readiness, and compliance across all engagements. Proactively identify and mitigate operational and regulatory risks. People Leadership & Global Collaboration Build and mentor senior managers and leaders; develop succession and leadership pipelines. Foster a high-performance, client-centric culture aligned with Xceedance values. Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR. Qualifications & Experience: Education: Bachelors degree required; Postgraduate degree (MBA) or insurance certifications preferred. 15 years of total experience along with an expertise in P&C insurance markets with significant leadership exposure. Deep expertise in Insurance operating models, policy administration systems, and data workflows. Proven experience managing large, multi-client insurance operations and senior client stakeholders. Strong analytical, decision-making, stakeholder management, and people leadership capabilities.