01Key Responsibilities
Process: Financial responsibility for each customer account assigned to the respective AVP (including managing SG&A and Gross margins) Manage the P&L Drive, sustain EBITDA Manage high Customer Satisfaction Level Participate in business development activity Independently manage large people accounts Manage all aspects of Delivery including recruiting, training, career mapping, quality & operational finance Be up to date with latest Technology Liaise with other functions across the Organization affecting technical support Assist Management in start-up of new projects Advise Management on exploring new business opportunities Contribute to the development of short and long term strategies business goals.
People: Support a positive culture and work environment that promotes IKS as an employer of choice. Lead by example (courteous, energetic, punctual, and respectful, of others and team player) Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate decisions Client: Ensure the clients/customers satisfaction through the project implementation Coordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals Play key role between client and the company Create appropriate servicing and retention strategies for customers Provide functional support and direction to the associates and team leaders on customer support needs Financial: Vertical Revenue Management Vertical Margin &
EBIDTA Cost Optimization Farming &
New Revenue as per forecast Pricing &
Contractual Revenue safeguard - Implementation &
Minimum fees Qualifications: Should be a graduate from any field. AHIMA/AAPC certification is a must BPT, MPT, BSC Nursing, MSC Nursing, B Pharm, M Pharm, BOT, Life Science would be preferred MBBS, BDS, BAMS, BHMS, BUMS etc would be an added advantage Role Prerequisites: 14+ years experience in running core coding / related RCM operations including having significant experience in end to end Operations management, workflow assessments, onsite and remote client management is a must. Experience of managing and working on P&L of the business OR account is a must Functional Competencies: Team player who can work with multi-geography cross-functional teams Consultative conversations with CXOs Ability to quickly build confidence & credibility with prospects, customers and internal team members Strong personal communication and presentation skills Create and manage operational frameworks to deliver high quality of work in the field of medical coding. Ability to lead and manage large teams and work with teams across continents Demonstrate ability to lead & motivate a team to achieve business goals Extremel .
