01Key Responsibilities
Process:
- Financial responsibility for each customer account assigned to the respective AVP (including managing SG&A; and Gross margins)
- Manage the P&L; Drive, sustain EBITDA
- Manage high Customer Satisfaction Level Participate in business development activity
- Independently manage large people accounts
- Manage all aspects of Delivery including recruiting, training, career mapping, quality & operational finance
- Be up to date with latest Technology
- Liaise with other functions across the Organization affecting technical support
- Assist Management in start-up of new projects
- Advise Management on exploring new business opportunities
- Contribute to the development of short and long term strategies business goals.
People:
- Support a positive culture and work environment that promotes IKS as an employer of choice.
- Lead by example (courteous, energetic, punctual, and respectful, of others and team player)
- Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate decisions
Client:
- Ensure the clients/customers satisfaction through the project implementation
- Coordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals
- Play key role between client and the company
- Create appropriate servicing and retention strategies for customers
- Provide functional support and direction to the associates and team leaders on customer support needs
Financial:
- Vertical Revenue Management
- Vertical Margin & EBIDTA
- Cost Optimization
- Farming & Recent Revenue as per forecast
- Pricing & Contractual Revenue safeguard - Implementation & Minimum fees
Qualifications:
- Should be a graduate from any field.
- AHIMA/AAPC certification is a must
- BPT, MPT, BSC Nursing, MSC Nursing, B Pharm, M Pharm, BOT, Life Science would be preferred
- MBBS, BDS, BAMS, BHMS, BUMS etc would be an added advantage
Role Prerequisites:
- 14+ years experience in running core coding / related RCM operations including having significant experience in end to end Operations management, workflow assessments, onsite and remote client management is a must.
- Experience of managing and working on P&L; of the business OR account is a must
Functional Competencies:
- Team player who can work with multi-geography cross-functional teams
- Consultative conversations with CXOs
- Ability to quickly build confidence & credibility with prospects, customers and internal team members
- Strong personal communication and presentation skills
- Create and manage operational frameworks to deliver high quality of work in the field of medical coding.
- Ability to lead and manage large teams and work with teams across continents
- Demonstrate ability to lead & motivate a team to achieve business goals
- Extremely high energy team player with a burning desire to succeed in fast paced environment and .
