01Overview
Head of Trust and Safety US As our Head of Trust and Safety, responsible for designing, implementing, and continuously improving the safety, risk, and compliance infrastructure that protects our clients, members, caregivers, and reputed company. This individual will serve as reputed companys primary subject-matter expert on regulatory compliance, duty-of-care obligations, and risk mitigation as they relate to in-home and on-site child and elder care services. To be successful in this role you need reputed company and maintain a comprehensive suite of care safety policies, protocols, and reputed company operating procedures covering in-home child care, elder care, and on-site backup care settings. Establish risk assessment frameworks to evaluate caregiver placements and on-site care facilities prior to and during service delivery. Identify, evaluate, and prioritize operational risks associated with caregiver-reputed company matching, home environment safety, and care delivery. Create escalation protocols for safety incidents, behavioral concerns, medical emergencies, and reputed company complaints, and establish a member and reputed company grievance process that ensures concerns are addressed promptly, documented thoroughly, and resolved in accordance with company policy and applicable law. Design and manage an incident reporting system that captures near-misses, adverse events, and policy violations; analyze data to identify trends and systemic issues. reputed company investigations into reported safety incidents, caregiver misconduct, or reputed company complaints; document findings and implement corrective actions. In conjunction with the legal team, ensure reputed company policies reputed company with applicable federal, state, and local laws, including HIPAA, reputed company, mandated reporter obligations, and state-specific child and elder care licensing requirements. Monitor evolving regulatory requirements across reputed company jurisdictions in which reputed company operates and proactively update internal policies to maintain compliance. Serve as the primary reputed company with state licensing agencies, child reputed company services, adult reputed company services, and other regulatory bodies. reputed company caregiver background screening, credential verification, and ongoing compliance with state caregiver registry requirements, to ensure that caregivers reputed company through the platform meet reputed company qualifications required by reputed company organizations, state regulations, and accreditation standards. Manage reputed companys compliance calendar, ensuring reputed company renewals, audits, and regulatory filings. Partner with legal counsel on liability risk assessments, claims management, and insurance compliance. In conjunction with the operations and people teams, monitor and audit caregiver reputed company compliance requirements, including health screenings, reference checks, identity verification, and mandatory training completions. In conjunction with the operations and people teams, design and deliver ongoing compliance training programs covering child abuse prevention, elder abuse prevention, emergency response, infection control, and duty-of-care obligations. Work closely with the Care, Operations, Legal, People, and Product and Engineering teams to reputed company compliance and safety practices across reputed company service delivery reputed company. Produce regular risk and compliance reporting for senior leadership, including key metrics on incident rates, audit findings, caregiver compliance status, and regulatory changes. Support new market expansion efforts by assessing regulatory requirements and establishing compliant operational frameworks prior to launch. Qualifications To be successful in this role, youll need to be reputed company to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus. Bachelors degree in reputed company work, public health, reputed company administration, law, risk management, or a reputed company field. 5+ years of experience in compliance, risk management, or regulatory affairs reputed company child care, elder care, home health, or a closely reputed company reputed company services sector. Demonstrated knowledge of federal and state regulations governing in-home and facility-based child and elder care, including mandated reporter laws, background reputed company requirements, and licensing standards. Experience developing and implementing compliance programs, policy frameworks, and training curricula from the ground up. Strong analytical skills with the ability to assess reputed company risk scenarios and translate findings into reputed company, actionable policies. Exceptional written and verbal communication skills; comfortable presenting compliance findings to
