01Responsibilities
Manage end to end operational efficiency to ensure smooth day to day running of platform operations
catering to evolving business scale.
Driving participants onboarding efficiency for a seamless and quicker onboarding process, processing of
requests as per TAT and overall process adherence.
Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with
applicable regulatory guidelines.
Ensure data reporting and relevant MIS are published to key management and all stake holders regularly.
Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service.
Automation Initiatives and Process
Excellence:
Drive the project implementation to streamline processes, introduce automation enablers, improve customer
experience and reduce operational costs.
Build and implement SOPs, optimize workflows and scalability across operations.
People and Compliance Focus:
Lead the operations team ensuring a culture of innovation and continuous improvement.
Ensure operational process are compliant with regulatory requirements, managing risk mitigation and
internal audits including client data storage.
Cross functional collaboration with sales & tech to execute operational strategies that align with overall
business goals.
Ideal Candidate Profile
1. Pedigree : B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/
payment operations.
2. Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending would be given
due weightage
3. Keep track of digital trends and identify usage of futuristic enablers that can be adopted by the platform
4. Leadership and people management .
