01Overview
Your potential has a place here with TTECs award-winning employment experience. As a
Customer Service Representative - Voice,
working Onsite in Goregaon,Mumbai, Maharashtra, youll be a part of bringing humanity to business. #experienceTTECyoull be be part of bringing humanity to business.
Our employees have spoken their voices celebrate our purpose, team, and company culture. Our
Great Place to Work
certification in India says it all #experienceTTEC
What Youll Be Doing
Do you have a passion for helping others and providing them peace of mind (giving someone a piece of mind rhymes with this and carries a different connotation )In this role, you'll work to resolve customer issues via phone and multiple platforms such as text, email, social media, direct messaging, and other nonverbal written communication channels. Whether its providing quick answers, offering compassionate product consultations, or resolving issues with a smile, youll be the difference between an average customer experience and an exceptional one.
During a Typical Day, Youll
- Answer incoming calls from healthcare plan members.
- Understand the coverage and healthcare requirements by interacting with members on phone
- Resolve member issues through verbal and written communication.
What You Bring To The Role
- 1 year of customer service experience.
- Ability to read, write, and converse proficiently with in US English.
- Computer literacy.
- Ability to work in a 24/7 Rotational shift environment.
What You Can Expect
- Support for your career and career development.
- An inclusive, community-minded organization that encourages giving back.
- A global team of curious, lifelong learners guided by our company values.
- A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives.
- Compensation package starting 30,000 to 41,000 per month CTC.
A Bit More About Your Role
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