01Overview
What role you will play in team: Provide first and second level technical support to our clients, troubleshooting their IT issues and providing efficient solutions. Collaborate effectively within a team to ensure high client satisfaction.What you will do: Diagnose and resolve technical problems, provide remote support, document solutions, and escalate complex issues to senior support engineers. Youll ensure timely resolution of IT related problems.Key responsibility:Provide first and second-level technical support to end-users via phone, email, and remote access.Diagnose and troubleshoot a wide range of hardware and software issues.Document solutions and troubleshooting steps for knowledge base articles and internal reference.Maintain accurate records of client interactions and support tickets in the ticketing system.Escalate complex issues to senior support engineers as needed.Maintain and update IT support documentation.Required Qualification and Skills:Bachelor's degree in Computer Science, Information Technology, or a related field.0-1 years of experience in a help desk or technical support role.Strong understanding of Windows operating systems, network infrastructure, and common software applications.Excellent communication and problem-solving skills.Experience with ticketing systems (e.g., Zendesk, ServiceNow).Benefits Included:Competitive salary and benefits package.Opportunities for professional development and certifications.Dynamic and supportive team environment.Exposure to diverse technologies and clients.A Day in the Life: A typical day involves resolving various IT issues remotely or on-site, documenting solutions, and collaborating with your team. You will be using a range of technologies and troubleshooting methods to assist clients. .
