Help desk Co-Ordinator

Help Desk CoordinatorJob Description: The Help Desk Coordinator in UPDESCO oversees Help Desk Operations, ensuring efficient and effective resolution of Technical Issues. The role requires excellent organizational, communication, and multitasking skills to deliver high-quality Customer Service and Support. Role & responsibilities Manage the day-to-day operations of the help desk. Coordinate with OEMs to ensure timely resolution of technical issues. Maintain detailed logs of support activities. Provide excellent customer service support. Identify patterns and recommend improvements to help desk processes. Prepare regular reports on help desk activities and performance. Provide training and guidance to help desk staff. Ensure compliance with company and legal standards. Preferred candidate profile Qualifications: Diploma or Degree in ECE, IT, Computer Science, or a related field. 1 to 3 years of experience in a help desk or customer support role. Strong organizational and multitasking abilities. Exceptional communication and interpersonal skills. Proficiency in help desk software and tools. Skills: Help Desk Management Customer Service Basic Technical Troubleshooting IT Coordination Log Maintenance Process Improvement Report Generation Good Communication in English and Hindi. .