01Overview
What role you will play in team: You will provide first-line technical support to our employees, resolving hardware, software, and network issues.What you will do: You will diagnose problems, provide solutions, and escalate complex issues to senior staff.Key responsibility:Provide first-level technical support to employees via phone, email, and chat.Diagnose and resolve hardware, software, and network issues.Maintain accurate records of all support requests and resolutions.Provide training to employees on the use of company systems.Assist in the maintenance of company IT infrastructure.Escalate complex issues to senior staff.Required Qualification and Skills:Bachelor's degree in Computer Science or a related field (preferred).0-1 years of experience in IT support.Strong troubleshooting and problem-solving skills.Excellent communication and interpersonal skills.Knowledge of Windows operating systems.Experience with ticketing systems.Benefits Included:Competitive salary and benefits.Opportunity for professional development.Supportive and collaborative work environment.Health insurance and paid time off.A Day in the Life: You will be resolving IT issues, providing technical assistance, maintaining records and collaborating with your team to ensure smooth operations. .
