01Overview
Job Summary
We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nadu (IN-TN), India (IN).
Responsibilities
Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
Activities include recognition, research, isolation, resolution follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Robust troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
Sound knowledge of ITIL best practices around Incident Request Management procedures
Qualifications
Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Positive communication skills with 1 year of international calling experience
Valuable comprehension writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window .
