01Key Responsibilities
Handle customer queries and requests through calls, emails, and other channels.
Provide timely and professional responses to customer concerns.
Register, track, and update customer requests/tickets.
Coordinate with relevant internal teams for query resolution.
Follow up with customers and ensure timely closure of requests.
Maintain proper records and documentation of customer interactions.
Ensure a positive customer experience through effective communication.
02Requirements
Graduate in any discipline.
Excellent communication and interpersonal skills.
Good customer handling and problem-solving abilities.
Comfortable working with MS Office and basic computer applications.
Prior experience in customer service/helpdesk will be preferred.
Apply at - hr@srsg.com
Compensation: 18,000.00 - 25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person .
