01Overview
Job Summary
We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karnataka (IN-KA), India (IN).
Responsibilities
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Shift: Rotational shift.
Qualification: Graduate with minimum 6 months experience in a technical support role
Basic MS troubleshooting.
Basic computer knowledge.
Basic TS on networking.
Basic technical skills for troubleshooting on issues related to computers.
Requirements
6 Months of experience. HELPDESK
Valuable Communication Skills.
Rotational shift.
Basic Technical TS skills. .
