01Overview
Req ID: phone\_number
Job Summary
We are currently seeking a Helpdesk Supervisor-ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Responsibilities
- Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.
- Supervised team typically responsible for high number of transactions or processes.
- Assigns work to direct reports.
- Recommends and takes action on hiring, firing, promotions, and disciplinary actions.
- Leads a team responsible for assisting users over the phone and electronically in solving problems related to hardware, software, networks and peripherals.
- Ensures client service levels and performance metrics are met by team.
- Leads a larger helpdesk team responsible for maintenance of complex hardware / software systems.
- Leads a team who support and maintain more complex computer and network systems.
- Provides guidance and recommendations that drive results to improve business processes and client service delivery.
- May directly manage individual contributor subject matter experts.
- Leads cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad Directs, manages and provides thought leadership to thirdlevel leaders that lead cross- functional teams domestically and/or globally.
- Working with executive leadership, develops, directs and drives key business strategies that provide the Career Architecture and Job Catalog.
- Directs team to follow and comply with preestablished helpdesk policies, practices and procedures.
- Conducts career development, planning and performance of team.
- Takes ownership of support issues, engaging other internal / external expertise as required.
- Maintains relationships with vendors.
- Leads technical support team that provides post sales client support and solutions for hardware, systems, applications software utilizing telephone and remote diagnostic capabilities.
- Reso .
