01Overview
Role & responsibilities - Resolve guest Wi-Fi login and internet connectivity issues.
- Assist guests in connecting to the hotel network and perform MAC address binding whenever required.
- Conduct daily Wi-Fi and mobile signal testing across guest rooms and public areas.
- Identify weak signal zones and escalate them to the NOC team for resolution.
- Monitor ISP links and report network outages promptly.
- Maintain daily logs of customer complaints, resolutions, and network activities.
- Coordinate with the IT Manager and NOC for issue resolution and preventive maintenance.
- Perform software updates on network devices whenever applicable.
- Review and validate manually added devices on a monthly basis and coordinate with the NOC for system cleanup.
Preferred candidate profile -Diploma or Degree in Computer Science, Information Technology, Electronics, or a related field.
- 13 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi Support.
- Freshers with strong networking knowledge may also be considered.
- Basic understanding of networking concepts, routers, switches, wireless access points, TCP/IP, and troubleshooting.
- Positive communication, customer service, and problem-solving skills.
- Willingness to work in shifts and support hotel operations. .
