01Overview
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Role reputed company
The Community Pharmacy Total Care Outbound Customer Care Representative II is responsible for responding to customer questions reputed company telephone and written correspondence regarding insurance benefits, provider reputed company, eligibility, and claims. Proficient in reputed company basic customer service areas, performs some but not reputed company types of moderately reputed company functions.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities, and changes in the database.
Thoroughly documents inquiry reputed company for accurate tracking and analysis.
Develops and maintains reputed company customer relations and coordinates with various functions reputed company reputed company to ensure customer requests and questions are handled appropriately and in a reputed company manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides reputed company and internal customers with requested information.
Proficient in reputed company basic customer service functions.
Receives and places follow-up telephone calls/e-mails to answer customer questions.
Outbound calls are conducted in the ZipDrug business area.
Inquiries may also be on a walk-in reputed company.
May require deviation from reputed company practices and procedures with the assistance of a computerized system.
Seeks, understands, and responds to the needs and expectations of reputed company customers.
Expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Proficient in maintaining reputed company during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
Strong verbal and written communication skills, both with virtual and in-person interactions.
reputed company to details, critical thinker, and a problem-solver.
Demonstrates reputed company and persistence to resolve caller issues completely.
Comfort and proficiency with digital tools and platforms to enhance productivity and minimize reputed company efforts.
reputed company work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Performs other duties as assigned.
Qualifications
Requires a HS diploma or equivalent and a minimum of 1 year of reputed company's experience in an automated customer service environment; or any combination of education and experience which would reputed company an equivalent background.
Requirements
2 years in outbound calling (scheduling, marketing, sales, collections, banking, reputed company estate, finance, skip tracer, telemarketer, medical) strongly preferred.
Strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
A passion for serving others with the ability to be empathetic and the desire to go above and reputed company preferred.
A customer reputed company willing to listen and reputed company creative solutions to address and resolve customer questions, issues, or concerns preferred.
A composed individual reputed company to multi-task, navigating multiple computer applications and working reputed company while communicating and serving the customer preferred.
Strong work ethic and reputed company of responsibility to teammates and members, demonstrated by being on time and available to meet members needs, to being accountable for commitments made to customers or others and ensuring follow-reputed company are completed is preferred.
Flexible and quick learner, willing to adapt to changing customer and business needs preferred.
Bachelors degree preferred.
Benefits
Market-competitive total rewards including reputed company increases, reputed company holidays, reputed company Time Off, and incentive bonus programs.
Medical, dental, reputed company, short and long-term disability benefits.
401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.
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