01Overview
Role & responsibilities ;
For Voice Process:
- Handle inbound/outbound customer queries professionally via phone calls.
- Understand customer requirements, analyze issues, and provide accurate first-contact resolutions (FCR).
- Maintain high standard metrics including CSAT (Customer Satisfaction Score) and handle time parameters.
- Escalation management: Route unresolved queries to higher-tier technical/support teams promptly.
For Non-Voice Process:
- Assist customers via Email, Live Chat, or Web Ticketing channels.
- Deliver fast, accurate, and structured written responses to customer inquiries.
- Multi-task across multiple chat windows/tickets while maintaining typing speed and accuracy.
- Maintain clean documentation and accurately tag customer interaction history in CRM tools.
Preferred candidate profile ;
- Qualification: Undergraduate (UG) Freshers, Pursuing graduation (Distance/Correspondence), or Full Graduates/Postgraduates.
- Experience: Open to Freshers (0 years) as well as Experienced professionals (up to 5+ years).
- Shift Flexibility: Must be comfortable with 24/7 Rotational Shifts, including mandatory night shifts and rotational week-offs.
- Communication: Exceptional verbal and written English communication skills.
- Typing Speed (For Non-Voice): Minimum 3035 WPM with 90%+ accuracy.
- Traits: Customer-centric mindset, quick learner, patient, and able to work under target metrics.
KEY SKILLS;
Customer Support | Voice Process | Non Voice Process | International BPO | Chat Support | Email Support | Customer Care Executive | Rotational Shift | Night Shift | Freshers | Gurugram Jobs | Noida Jobs .
Perks & Perks ;
- Both-way transport/cab facility provided for rotational/night shifts.
- 5-day working model with 2 rotational off days per week.
- Industry-standard incentive structures over and above fixed CTC.
- Direct internal job posting (IJP) opportunities for career growth.
FOR MORE DETAILS CONTACT-
SIMRAN - 9266885619 .
