* Conduct Quality audits on Calls and share feedback with agents.
* Conduct compliance and Quality checks and ensure timely reporting.
* Drive continuous improvement - make recommendations and drive improvement.
* Strengthen Quality management processes/ framework to improve quality delivery.
* Ensure data management for all deliverables and be accessible without any delay.
* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.
Key skills & knowledge:
* Minimum 6 months experience into BPO/call centre as Quality Auditor
Understanding of the Audit & Coaching process.
* Positive verbal and written communication skills.
* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. .
02What you'll need
Experience
1 to 5 Yrs
Employment Type
Full time
Programming languages
Data managementVerbal communicationWritten communicationMS ExcelReportingQuality auditsCompliance checksPower Point
