01Overview
Job description:Role & responsibilities:
Handle inbound and outbound customer calls, emails, or chat inquiries in a professional and courteous manner.Provide timely and accurate information to customers regarding products, services, and account inquiries.Resolve customer issues effectively by troubleshooting and identifying solutions.Maintain a high level of customer satisfaction by delivering exceptional service and addressing customer concerns promptly.Follow standard operating procedures and compliance guidelines for all customer interactions.Update and maintain customer records in the CRM system with accurate and relevant details.Escalate unresolved or complex issues to the appropriate department or team leader.Achieve individual and team performance targets such as call handling time, quality metrics, and customer satisfaction scores.Preferred candidate profile:
High school diploma or equivalent; a bachelors degree is an advantage.0-2 years of experience in a customer service role, preferably in an international BPO environment.Excellent verbal and written communication skills in English.Strong interpersonal skills and the ability to empathize with customers.Proficiency in using CRM tools, MS Office, and other customer support software.Ability to handle challenging customer situations with patience and professionalism.
