Roles and Responsibilities :
- Handle customer inquiries through various channels such as email, web chat, and phone calls.
- Provide accurate and timely solutions to customers' queries in a professional manner.
- Work on international non-voice processes including UK and US processes with semi-voice interactions.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-7 years of experience in BPO/Call Centre setting.
- Strong communication skills for effective customer handling.
- Ability to work in a fast-paced environment with multiple priorities. .
