01Responsibilities
Handle inbound customer calls related to banking products and services.
Assist customers with account-related queries, transactions, payments and service requests.
Understand customer concerns and provide accurate and timely resolutions.
Handle complaints and escalations professionally while ensuring customer satisfaction.
Follow defined banking processes, policies and quality standards.
Maintain high accuracy while updating customer information and transaction details.
Identify customer needs and provide appropriate information about banking services.
Protect customer information and follow required security and compliance procedures.
Meet defined productivity, quality, AHT and customer satisfaction targets.
Demonstrate empathy, patience and professionalism while handling customers.
Candidate
02Requirements
Excellent verbal communication skills in English.
Good listening and problem-solving skills.
Strong customer-service orientation.
Basic understanding of banking/financial services.
Ability to handle difficult customers and challenging conversations.
Good typing and computer skills.
Willingness to work in UK shifts and rotational schedules.
Banking / Financial Services / BPO experience preferred.
Preferred Experience
Candidates with experience in:
UK Banking Customer Support
Credit Cards
Voice process
Contact center Experience
BPO
Financial Services Customer Support
Why Join
Opportunity to work on a UK Banking process
Career growth in Banking & Financial Services
Professional work environment
Attractive salary package
Immediate joining preferred
Interested candidates can
Contact :Shiva -8884496984
(DROP YOUR CV IN THE WHAT'S APP IF THE LINE IS BUSY ) .
